Frequently asked questions
Everything you need to know about services, estimates, tasker offers, payments, notifications, and bookings.
Using Taskoor
What is Taskoor?+
Taskoor connects clients who need help with local tasks to taskers who can complete the work. Clients publish tasks, receive offers, choose a tasker, and confirm the booking through secure payment.
Which services can I book?+
Taskoor supports home cleaning, handyman work, furniture assembly, moving help, yard work and gardening, and general errands.
How do I create a task?+
Choose a service and provide the address, timing, details, photos, access instructions, and extras. Review the estimate, then publish the task for taskers to see.
Can I edit or cancel a task?+
You can manage eligible tasks from the task details or booking history. Some options may be limited after an offer is accepted or payment is completed.
Pricing and offers
Are the prices shown final?+
No. Prices shown while creating a task are indicative estimates based on the service, duration, urgency, location, and extras. The final amount is the tasker offer you review and accept.
How does the offer process work?+
A tasker submits a gross offer with an amount, estimated hours, proposed date, and time window. You can review everything before continuing to payment.
Why can an offer differ from the estimate?+
A tasker may adjust the price for complexity, travel, equipment, materials, access restrictions, experience, or information provided in your description and photos.
Does Taskoor charge taskers a fee?+
Yes. Taskoor deducts an 8% platform commission from the tasker's gross offer. Taskers see the gross amount, fee, and estimated net payout before submitting.
Payments and bookings
When do I pay?+
You pay after reviewing and selecting a tasker offer. Confirm and pay takes you to secure Stripe Checkout.
What happens after payment?+
After payment is verified, the booking is confirmed and confirmation emails are sent to the client and tasker. The confirmed work appears in the relevant dashboards and schedule.
What if I leave or cancel checkout?+
Your task remains in your account so you can review the offer and try payment again, provided the task is still eligible.
Is payment handled securely?+
Taskoor uses Stripe Checkout. Taskoor does not ask clients to send card details through task messages.
Emails and reminders
Will I receive an email when a tasker sends an offer?+
Yes. The email includes the task, tasker, amount, estimated hours, proposed schedule, location, and a link to review the offer.
Will Taskoor remind me if I have not paid?+
Yes. If an offer is still awaiting payment after 24 hours, Taskoor sends one reminder email. Paid or no-longer-eligible tasks are excluded.
Do you send message reminders?+
Taskoor can email users about unread task messages so important communication is less likely to be missed.
Why did I not receive an email?+
Check your spam folder and confirm that your account email is correct. If it is still missing, contact Taskoor Support.
Taskers and communication
How do I choose a tasker?+
Review the tasker's profile, skills, rates, portfolio, reviews, location, verification information, and offer.
Can I message a tasker before paying?+
Yes. When a conversation is available, you can discuss the work, access details, timing, and questions before payment.
What information does a tasker see?+
Taskers see the details needed to evaluate the work, including category, description, approximate location, schedule, photos, access information, and indicative budget.
How do taskers find work?+
Taskers browse available local tasks, open the details, and submit offers for work that fits their skills and schedule.
Safety and support
How can I stay safe?+
Keep communication and payment inside Taskoor, review profiles and task details carefully, and avoid sharing unnecessary sensitive information.
What should I include in my task?+
Provide a clear description, accurate address, expected result, timing, useful photos, and any parking, elevator, access, tool, material, or disposal requirements.
Where can I get more help?+
Visit Taskoor Support for account, booking, payment, safety, and tasker guidance.
Where can I read the platform rules?+
The Terms of Service and Privacy Policy are available from the footer on every public page.
Still need help?
Visit Support for help with your account, task, offer, or payment.